Terms of Service
Contracting Hub — The AI-powered operating system for property service contractors.
Last updated: March 2026
Acceptance of Terms
By accessing or using Contracting Hub, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.
Service Description
Contracting Hub is a SaaS platform for property service contractors providing CRM, scheduling, invoicing, route planning, and AI-powered tools. We reserve the right to modify or discontinue features with reasonable notice.
Service Level
99.5% Uptime Target
We target 99.5% uptime for the Contracting Hub platform, measured monthly. Scheduled maintenance windows are excluded from this calculation and will be communicated at least 48 hours in advance. In the event of extended unplanned downtime exceeding our target, affected paid subscribers may request a pro-rated service credit for the downtime period.
Data Ownership & Portability
You Own Your Data
You retain full ownership of all data you enter into Contracting Hub. This includes client records, job history, invoices, quotes, routes, schedules, and any other business data. We do not claim any intellectual property rights over your content.
You can export your data at any time in standard formats (CSV, JSON) from your account settings. We will never hold your data hostage or charge fees for data export.
Account Responsibilities
- You are responsible for maintaining the security of your account credentials
- You must provide accurate business information
- You may not use the service for any unlawful purpose
- You are responsible for all activity under your account
Payment Terms
Paid plans are billed monthly or annually as selected. Refunds are handled on a case-by-case basis. Free trial users may be converted to paid plans with prior notice.
Cancellation & Account Closure
Cancel Anytime
You may cancel your subscription at any time from your account settings. Upon cancellation:
- Your account remains active until the end of the current billing period
- Your data remains available for 30 days after cancellation, during which you can log in, export data, and reactivate your account
- After the 30-day window, your account and data are queued for permanent deletion per our Privacy Policy retention schedule
Limitation of Liability
Contracting Hub is provided "as is." We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim related to the service shall not exceed the amount you paid us in the 12 months preceding the claim.
Dispute Resolution & Governing Law
Ontario Law, Ottawa Courts
These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising from or related to these terms or your use of Contracting Hub shall be resolved exclusively in the courts located in Ottawa, Ontario, Canada. Both parties consent to the personal jurisdiction of these courts.
Contact
Questions about these terms? Email infinitycontractingottawa@gmail.com.